Cox Communications

Current and new owners that need assistance establishing upgraded services (above basic cable) or change existing services:
Call the dedicated sales representative at 850-407-1418 (Updated 4/2022)

Technical Support for existing services and billing questions
Call 1-855-512-8876, available 24/7 and will review account and/or troubleshoot a service issue as well as schedule a technician, if needed.  Technician should be scheduled within 48 hours.   (The previous local phone number will now be routed to the 855 call center.)
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Fiber Upgrade Project Update – Below is a link that will provide a tentative schedule for the Cox fiber installation project.  If your neighborhood is on the list with no dates, these will be added once confirmed.  If you don’t see your neighborhood on the list yet, check back as they will be added once the information is available, keeping in mind the project is estimated to take 18 months to complete.   The schedule is subject to change based on access to the homes/units and weather. 

Tentative Implementation Schedule 8.8.25

Project Implementation Overview – There are several steps to complete the installation. Communication regarding when this is occurring in your HOA/COA will be shared in the SOA Weekly Updates as well as from your Association Manager or President.

• Site Evaluations – Most of these have been completed. The Cox Project Managers and Engineers complete a site visit to evaluate current conditions, power sources, access points, etc. 
• Utility Locates – Cox will order utility locates to mark underground lines. 
• Fiber Pre-Drop – Elite (sub contractor for Cox) will be on site to install and bury fiber from the pedestal at the curb to the house/unit.  
• Equipment Installation – Within a few weeks following the fiber drop, the equipment installation will start. This will require access in your home/unit.  If you are not a full time resident, arrangements will be needed for access and for someone to accompany the technician.  In some instances, this may be your Association Manager or Rental Manager.  Other cases may require that you authorize a neighbor or friend to assist with this step.  

For more information regarding what is covered in the upgraded services and to review FAQ’s, click here.

GENERAL INFORMATION ABOUT COX COMMUNICATIONS IN THE COMMUNITY
Cox Communications provides basic cable television to the residents of Sandestin at a reduced rate per quarter. These monies are paid to the SOA with your quarterly assessment, if you have a home or condo. For details on the rate, please email soa@soaowners.com  Lot owners do not incur this fee.

Premium channels, high speed internet, and telephone service is also available by calling the SOA Cox Communications Representative at one of the Sales Support numbers listed above.  It is important that you speak with the a Cox Representative at one of these contact numbers regarding any type of upgrade as they are familiar with the SOA’s account and will ensure that the billing for your additional services is handled correctly. Sandestin Owners will receive a discount off of upgraded services, except telephone.  Cox Communications will bill you directly for any additional services you order. When calling,  you will not need the account number, just your Sandestin address.  If the teleprompt requests your account number, please press zero (0) and you will be put into the queue for a representative.