Sandestin, Fl

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Communications & Customer Service

Victoria Klamerus, Asst. Executive Director (850) 424-5955 vklamerus@soaowners.com
Aimie Trussell, Executive Assistant (850) 424-5934 atrussell@soaowners.com
Valerie Rodriguez, Customer Service (850) 424-5951 csr@soaowners.com
Angie Davis, Customer Service (850) 424-5950 adavis@soaowners.com

Toll free to office: 1-844-424-5950

Office Hours: Monday-Friday, 8:00 a.m. to 5:00 p.m. (closed for lunch 11:30 to 12:30)
Office Location: 215 Grand Blvd., Ste. 101, Sandestin, FL 32550

The Communications Department is responsible for keeping you, the homeowner, informed of SOA projects and general activity. Many avenues are used to do this, such as:

This website – covers the functions of each department and the SOA’s role, as well as Board meeting dates, minutes, Committee activity etc. It is updated regularly in order to provide the latest information.

Weekly Email Newsletters – sent weekly and when necessary to allow time sensitive information to be distributed immediately. If you would like to sign up to receive these emails, please register for an account on this website, where you will be prompted to join the email list, text messaging and to be included in the online directory if you choose. 

Text Messaging – used to communicate important information, such as an accident on Hwy 98 that is affecting traffic within the community or an emergency gate closure, etc. This emergency messaging system will only be used in extreme circumstances. Click here for more information and to sign up. 

Owner Directory – There is an on-line owner Owner Directory, which is available under the Homeowners menu, accessible by registered users once logged into this site.  Owners have the option to be included in this Directory and it is able to be filtered by neighborhood or you can search by name. 

SOA Informational Videos – The Communications Committee and Executive Director, Tom Cooper have created to keep homeowners and guests informed on commonly asked questions. Click here for a full list of videos available. 

In addition, the Customer Service Representatives (CSR) report to the Communications Department.  The CSR responsibilities include issuing vehicle access decals for homeowners, employees, contractors, etc., registering golf carts, assisting new owners, and addressing a variety of other issues and needs of our customers. The office hours are Monday-Friday from 8 a.m. to 5 p.m., closed for lunch 11:30 a.m. to 12:30 p.m. 

Owner Vehicle Decals
Black Electronic Access Decals (RFID) are the current homeowner vehicle decals and remain in effect as long as you are an owner, or as long as you own the car for which the RFID is assigned. Each owner may receive 2 RFIDs free and purchase up to 3 more.  In order to receive an RFID, please bring your vehicle registration/tag receipt into the office as they may only be issued for vehicles that are registered to the property owner. If you have family members that visit often, you may register them as permanent guests on the Guest Registration Website.

Golf Cart Decals
All golf carts that are operated on the roadways are required to be registered with the SOA.  Each owner may have only two carts registered, regardless of the number of units owned.  In order to register your cart, please bring proof of insurance which identifies your golf cart specifically via the year make model and vin/serial number and the cart to the SOA office.  If you are purchasing a new Golf Cart, please be sure to read the Golf Cart Policy (Rev. 10.26.2023) in order to ensure it complies with the requirements for registration.  As a reminder, the revised policy does include a 2-year registration fee of $100 per cart.  Please note, some neighborhood associations have golf cart parking restrictions which may require a Parking Authorization Form be completed prior to registering a golf cart with the SOA. Please check with your neighborhood association manager regarding any restrictions prior to purchasing a cart. 

Community Transportation
The Sandestin community transportation (tram service) is provided by Sand Dollar Transportation. All owners may access the tram by showing their owner ID card. If you have guests and/or family members with you, they may also board. If you have guests or family members that you would like to be able to utilize the service when they are not accompanied by you, a membership/contract with Sand Dollar Transportation is required.  In most cases, your rental management company will take care of the contract.  If you are not using a rental management company, please contact Sand Dollar Transportation directly for details regarding the membership fees, etc. (850) 687-9650 or visit 
Sand Dollar Transportation

Storage Lot
Storage facilities are available through Sandestin Investments at the lot located at the end of Administration Drive. If you are in need of this service, please contact June Gibson at junegibson@sandestin.com or (850) 428-1692 to set up a new lease.

Alternate storage facilities in the area include:
Miramar Self Storage, Geronimo Street in Miramar Beach (850) 837-3951
Outback Mini Storage, Church S in Santa Rosa Beach (850) 267-2194
John Fayard Self Storage, Hwy 98 W, Santa Rosa Beach (850) 622-1748

 


 

Communications

How can I upgrade my services with Cox Communications?

Your basic cable (channels 1-120) are paid for with your assessment to the SOA.  Cox Communications also offers extended channels, premium channels such as HBO, high speed internet, and phone service.  To add any of these services, please contact the Cox Communications Sales Representative at 850-407-1418.  For additional Cox Communication phone numbers, such as Technical Support, click here.

How do I get a key for mailbox?

If you recently purchased, you should have received a mailbox key with your house/unit keys. If this did not occur, you may check with your neighborhood association manager or contact the local post office at (850) 269-1186.

How do I get a vehicle decal for a new car?

Contact the SOA Customer Service at (850) 424-5950 or stop by during business hours.
Monday-Friday 8:00 – 5:00. You will need to provide your vehicle registration in order to recieve the new RFID Electronic Access Decal.

Why can’t all owners access the pool at The Beach House (previously Elephant Walk) or other amenities?

The SOA does not own or operate the amenities such as the tennis center, the golf courses, the pool at The Beach House, etc. These amenities are owned and managed by Sandestin Investments, LLC and require club membership. For information on club membership, please contact the Owners Club office at (850) 267-8208.