Cox is now Spectrum

Cox is now Spectrum – 8.21.26
As a follow up to yesterday’s communication regarding the recent nationwide acquisition of Cox Communication by Spectrum Community Solutions. (Available to view at link below) We want to assure you that there are no changes to the services and rates offered under the Bulk Agreement between SOA and Cox.  The bulk account phone number for Sandestin residents to utilize for technical support or upgraded service questions remains the same 855-512-8876. Many of you may have received direct communication from Spectrum and/or Cox with a link to the following website.   Cox is now Spectrum:   When visiting the site, please be sure you click the Communities tab.  The site addresses many FAQ’s as well as information regarding features and services that may be available in the near future. Additional details regarding these services and when/if they will be offered will be shared once the information is available.  Note, while there is a link to call with questions, it will not dial out unless you are accessing the site from your mobile device. However, we recommend the bulk account call center (1-855-512-8876) to address any questions you may have or you can email soa@soaowners.com. If staff is not able to assist, your question or concern will be sent to the Spectrum Account Manager.  On behalf of Spectrum, the goal is to make this transition as seamless as possible. We appreciate your patience in addressing any questions regarding the new features and when/if they may be available in the Sandestin community.

COX is now Spectrum! Click here for more information. (8.20.26)

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To contact Spectrum Community Solutions, please call the bulk contract call center at: Call 1-855-512-8876, available 24/7

To set up a new account and password for wifi, review account, answer questions, and/or troubleshoot a service issue as well as schedule a technician, if needed.  Technician should be scheduled within 48 hours.   

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Fiber Upgrade Project Update – Below is a link that will provide a tentative schedule for the Spectrum fiber installation project.  If your neighborhood is on the list with no dates, these will be added once confirmed.    The schedule is subject to change based on access to the homes/units and weather. 

Implementation, Billing and Decommission Schedule 6.23.26

Upgraded Service Details, Equipment and FAQ (Updated 6.1.26)

Sample Photos of Equipment

Stay in the know!  Click here to learn how you can receive service notifications, important alerts, and access the Spectrum App for troubleshooting, and message alerts! 

Project Implementation Overview – There are several steps to complete the installation. Communication regarding when this is occurring in your HOA/COA will be shared in the SOA Weekly Updates as well as from your Association Manager or President.

• Site Evaluations – Most of these have been completed. The Spectrum Project Managers and Engineers complete a site visit to evaluate current conditions, power sources, access points, etc. 
• Utility Locates – Spectrum will order utility locates to mark underground lines. (for single family homes 
• Fiber Pre-Drop – Elite (sub contractor for Spectrum) will be on site to install and bury fiber from the pedestal at the curb to the house/unit.  
• Equipment Installation – Within a few weeks following the fiber drop, the equipment installation will start. This will require access in your home/unit.  If you are not a full time resident, arrangements will be needed for access and for someone to accompany the technician.  In some instances, this may be your Association Manager or Rental Manager.  Other cases may require that you authorize a neighbor or friend to assist with this step.  

Channel Line Up  

GENERAL INFORMATION ABOUT SPECTRUM COMMUNITY SOLUTIONS IN THE COMMUNITY
Spectrum provides basic cable television and/or internet to the residents of Sandestin at a reduced rate per quarter. These monies are paid to the SOA with your quarterly assessment, if you have a home or condo. For details on the rate, please email soa@soaowners.com  Lot owners do not incur this fee.

Premium channels or telephone service is also available by calling the 855 number above. It is important that you speak with the a Spectrum Representative at one of these contact numbers regarding any type of upgrade as they are familiar with the SOA’s account and will ensure that the billing for your additional services is handled correctly. Sandestin Owners will receive a discount off of upgraded services.  Spectrum will bill you directly for any additional services you order. When calling,  you will not need the account number, just your Sandestin address.  If the teleprompt requests your account number, please press zero (0) and you will be put into the queue for a representative.