Sandestin, Fl

84°F
clear sky

Security

Jimmy Willis, Director of Security (850) 424-5933 jwillis@soaowners.com
Robert Booker, Asst Director of Security (850) 424-5958 rbooker@soaowners.com
Lt. Sue Byrd (850) 267-5000 sbyrd@soaowners.com
Lt. Brian Freeman (850) 267-5000 bfreeman@soaowners.com
Lt. Billy Wallace (850) 267-5000 bwallace@soaowners.com
Security Dispatch – available 24 hours (850) 267-5000 northgate@soaowners.com

 

Security Officers
There are 40+ full time Security Officers, including 4 that work the Burnt Pine area. The Security officers are available 24 hours a day, 7 days a week to assist our members and guests. Each shift has a Lieutenant and Sergeant serving as supervisors and all officers are CPR, First Aid, and AED certified.

During the spring and summer seasons, Beach Security officers are also in place to ensure that both Beach Conduct Rules and the Walton County Ordinance is being observed. This helps maintain a family oriented, safe environment for all beach goers.

Guest Passes
If you are expecting a guest or visitor, please register them on the Guest Registration website or download the application (app) on your mobile device.

To register guest via the web:

To register guest via the mobile app:

Log in process/credentials:

If you are not able to access a computer, please provide your guest with a letter stating your name, their name, dates of their stay, and your house/unit number. This will ensure issuance of a pass and lessen the possibility of confusion and delay upon arrival.

Should you have any questions or concerns regarding registering a guest, please email gatekeeper@soaowners.com or csr@soaowners.com

If you don’t have access to the internet and are expecting a guest, please call (850) 267-5000 and provide the information to our Dispatcher.

Frequently Asked Questions

Security

How do I get an electronic decal for my vehicle?

Owners may pick up the new RFID (Electronic Access Decal) in the SOA office during business hours. (M-F, 8-5)  Please bring your vehicle registration with you as this is now required.  RFID’s will only be issued to the property owner of record.  If you have adult children or friends that visit often, please visit the Resident Guest Registration website and register them as a permanent guest.

How do I tell Security when I am expecting a guest?

Visit the Resident Guest Registration site  (link also available from the home page of this site) and register/log in.  The first time you visit the site you will be required to register using your phone number and your unit number as your pin.  If you recieve an error message, it may be due to our records not having the correct phone number or an alternate number (such as your work or cell) is entered into the field in our database.  Should this occur, click on the email link to Gatekeeper from the site and provide the phone number you would like to use.  Staff will update the records and your access should then work.

After you successfully register, you will be able to access the site and register expected guests and/or visitors.  Upon your guest’s arrival, please have them advise the Security Officer their name and your unit/house number and they will access the information registered.  Please note, they will not be able to view guest information until the actual arrival date entered, so please be sure to enter the correct date or update if the date changes.

If you don’t have access to the internet and you are expecting a guest, you may call (850) 267-5000 and provide the information to our Security Communications Officer available 24 hours a day.

If you have any questions or concerns regarding the Resident Guest Registration site or process, please contact gatekeeper@soaowners.com

Why are people that are not guests allowed to drive to the Village?

The Village is a commercial property– just like any other commercial property that was here prior to the Village opening, such as the tennis center and Seagars Restaurant. Persons with a valid destination have ALWAYS been allowed access to those properties during their business hours.

 

 

Why can’t my kids drive my golf cart?

The SOA Golf Cart Policy strictly prohibits the use of golf carts by any person under 16 years of age without a valid drivers license. To view a full copy of the Golf Cart policy, visit our Security Department or Rules and Regulations page.